COVID-19 - We're here to help
Covid-19 Pandemic Update 04/02/2021
We are very Thankful for the support all our clients and property owners have given to us at Rent Villas Algarve and Portugal over the last months. It has been an extremely difficult period, and although we were delighted to welcome a few visitors to the Algarve in 2020, the constant change in travel restrictions has been frustrating for all involved.
On the 15th January 2021, Portugal entered a state of emergency for a period of 15 days and was placed under a national lockdown. This was revised after the 15 day period and has since been extended until 14th February when the situation will be reassessed.
We are regularly checking updates from the FCO Foreign-Commonwealth-Office or equivalent abroad, and their advice regarding safe travel.
Should current restrictions be lifted and safe travel declared, your holiday will be subject to our usual booking-conditions
We understand you may have concerns about travelling at the moment and want to reassure all our clients that our main priority remains your well-being and safety during the Covid-19 Pandemic.
Since the start of the Covid-19 pandemic, in March 2020, we have dealt with each of our clients on an individual basis, liaising between them and the property owner to reach a satisfactory conclusion for all involved. Whilst some clients did travel in 2020, for the vast majority of bookings we were able to agree a change of dates to 2021 or in some circumstances a credit note for the full value of payment made. Clients that decided to cancel the booking and seek refunds from their travel insurance providers were provided the necessary cancellation paperwork.
If you have a future booking with us and should the FCO or equivalent recommend all but essential travel, rest assured, we will do all we can to assist you. We can discuss the possibility of a change of dates for your booking with the individual Villa/ Apartment owners. This would be entirely at their discretion and cannot be guaranteed, however, we have found the majority of owners to be understanding of the situation.
As a named agent for the property owner, Rent Villas Algarve, on receipt of payment, sends this to the property owner to confirm the booking, hence no longer having the funds to offer a refund.
For all confirmed 2021 bookings received between 15th January and 1st March 2021 - We are offering you the option of reserving your holiday accommodation with a reduced deposit of 10%, instead of the usual 25%. The remaining 15% booking deposit is required by 31st March 2021.
For all confirmed 2021 bookings received between 15th January and 1st March 2021 - Whilst we fully expect your holiday to go ahead, should FCO or equivalent travel restrictions be in place when your balance payment is due (10 weeks before travel), we will defer you balance due date to 6 weeks before travel. At 6 weeks before travel, the following three options will be made available.
1) You will be given to the option to pay your final balance payment and go ahead with your holiday as planned, travelling with FCO restrictions in place. This would need to be confirmed in writing by you, at which time you are waiving the option of a change of dates or credit voucher.
2) You will be given the option to change your holiday dates for the same property to a confirmed later date. An addition payment may be required at this stage.
3) You will be given the option of taking a Credit Voucher for the full value of payments received to date, valid until end 2022. Credit vouchers are for use in the same property on an alternative date, subject to availability. The price for your booking will be calculated at the confirmed rate for those dates at the time the voucher is redeemed.
Please note, the above 6 week time period has been set to allow us enough time, should you decide not to travel for your original holiday dates, to resell your holiday dates to clients travelling from another country where restrictions might not be in place.
When booking any future holiday accommodation with us, we advise that a comprehensive Travel Insurance policy, that includes relevant cover for Covid-19, is purchased at the time you book your accommodation.
Your rental accommodation - Be assured that all our team have received additional training regarding the preparation of the properties for your health and safety while you are here on your holiday. The deep cleaning/ disinfection protocols will place additional stresses on cleaning schedules, and therefore these may vary from advertised.